Privacy Policy

Introduction

bna88 is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains what personal information we collect when you access bna88.org, how we use that information, with whom we share it, and what rights you have as a user based in Bangladesh or anywhere else you may be accessing our services.

By registering an account, using our cricket betting platform, playing slots, live casino games, crash games, or engaging with any feature on bna88.org, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully before providing us with any personal information.

This policy applies to players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. If you are under the age of 21, you are not permitted to use bna88 and should not submit any personal data to us.

Information We Collect

We collect two categories of information: information you provide directly to us when you create or manage your account, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name and date of birth (required for age verification — users must be 21 or older)
• Email address and mobile phone number for account communication and security alerts
• Residential address in Bangladesh (city, district) for identity and KYC compliance
• Payment method details such as bKash wallet number, Nagad account, Rocket number, Upay ID, Visa or Mastercard details (stored in encrypted form)
• Identity documents uploaded for KYC verification (National ID, passport, or driver's license)

Information Collected Automatically

• Device information including device type, operating system, browser version, and screen resolution
• IP address and approximate geographic location (country and city level) for fraud prevention
• Gameplay activity including games played, bet amounts, session duration, and win/loss history
• Log data such as pages visited, links clicked, time stamps, and referral sources within bna88.org

How We Use Your Information

bna88 uses the information we collect to operate and continuously improve our platform. We do not use your data for purposes beyond what is described in this policy. Specifically, your information is used to:

• Create and manage your bna88 player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Verify your identity and age (21+) to comply with responsible gaming requirements
• Detect and prevent fraudulent transactions, account takeover attempts, and other security threats
• Send you account-related communications such as deposit confirmations, withdrawal updates, and bonus notifications
• Improve our platform performance, game offerings, and user experience based on aggregated usage data

We may also use your data to comply with any applicable legal obligations. In all cases, we apply the principle of data minimisation — we only process data that is strictly necessary for the stated purpose.

Sharing and Disclosure of Your Information

bna88 does not sell personal data. However, in limited and clearly defined circumstances, we may share your information with trusted parties to deliver our services. These circumstances are described below.

Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary payment details with our payment partners including bKash, Nagad, Rocket, Upay, and international card processors. These partners are contractually obligated to handle your data with strict confidentiality and may not use it for any other purpose.

Legal and Regulatory Requirements

We may be required to disclose certain information if compelled by a valid legal process, court order, or regulatory authority. In such cases, we will disclose only the specific information requested and only to the extent required by law. Where permitted, we will notify you of such requests.

Technology and Security Providers

We work with select technology providers — including fraud detection systems, identity verification services, and platform infrastructure providers — who may access limited user data strictly to perform their contracted services. All such providers are vetted, contractually bound, and prohibited from using your data for any independent commercial purpose.

Data Retention

bna88 retains your personal data for as long as your account remains active or as otherwise required to fulfil the purposes described in this Privacy Policy. We also retain data for a reasonable period after account closure to resolve any outstanding disputes, enforce our Terms & Conditions, and comply with applicable legal obligations.

When data is no longer needed for any of these purposes, we will securely delete or anonymise it in accordance with our internal data management procedures. You may request early deletion of your data by contacting our support team at [email protected], subject to any legal obligations that require us to retain it.

Your Rights as a User

As a user of bna88, you have clear rights over your personal data. We are committed to honouring these rights promptly and without undue delay. Your rights include:

• Right of Access — request a copy of all personal data we hold about you
• Right of Rectification — request correction of any inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data where it is no longer needed or where you withdraw consent
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances
• Right to Object — object to the processing of your personal data for direct marketing purposes

To exercise any of the above rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe. Note that certain rights may be limited where we have a legal obligation to retain data.

Cookies and Tracking Technologies

bna88.org uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how users interact with our platform. This section explains what types of cookies we use and how you can manage them.

Types of Cookies We Use

Essential cookies are required for the platform to function — they enable login sessions, payment flows, and game loading. Functional cookies remember your language preference and other display settings. Analytics cookies help us understand aggregate traffic patterns and improve the platform. We do not use advertising cookies or cross-site tracking cookies.

Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may prevent parts of bna88.org from working correctly, including account login and payment processing. Most modern browsers (Chrome, Firefox, Samsung Internet) allow you to review, delete, or block cookies via the privacy or settings menu.

We do not use third-party advertising networks or social media tracking pixels. Any analytics data we collect is processed in aggregate form and cannot be used to identify individual users.

Security of Your Data

bna88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL encryption for all data in transit, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and strict internal policies governing who may access personal data and under what conditions.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. If you become aware of any security concern related to your bna88 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Payment Data and Financial Information

All financial transactions on bna88 — including deposits via bKash, Nagad, Rocket, and Upay, and card payments via Visa and Mastercard — are processed through encrypted, secure payment channels. We do not store full card numbers or mobile banking PINs on our servers. Payment credentials are tokenised and handled in accordance with industry security standards.

Withdrawal requests are matched against the account holder's verified identity to prevent unauthorised withdrawals and money laundering. Transaction records are retained for the period required by applicable financial regulations. If you have questions about a specific transaction, contact our support team who are available around the clock.

Third-Party Links and Services

bna88.org may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These are independent companies whose own privacy policies govern any data they independently collect. bna88 is not responsible for the privacy practices of third-party game studios or software providers. We recommend reviewing the privacy policies of any third-party provider whose games you choose to play.

Children's Privacy — 21+ Policy

bna88 is strictly an adults-only platform. Players must be 21 years of age or older to register an account and use any service on bna88.org. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child under 21 has submitted personal information to bna88, please contact us immediately at [email protected]. We take all such reports seriously and will act without delay.

Changes to This Privacy Policy

bna88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email. The revised policy will take effect from the date it is posted on bna88.org.

Your continued use of bna88.org after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically so that you remain informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bna88 handles your personal data, our support team is here to help. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

You can reach us by email at: [email protected]